How can we help?
Get help with haircut previews, preview credits, purchases, privacy, or a technical problem.
Before contacting us
Include your iPhone model, iOS version, Cutpik version and build, the screen where the issue occurred, and what you expected to happen.
Preview credits
The Haircut Decision Pack contains eight successfully delivered previews and one pack-wide courtesy replacement for an unusable result. Credits do not expire. Technical failures should not use a preview.
Cutpik refreshes your server balance when the app opens and returns to the foreground. If the balance still appears wrong, open the preview-balance control and choose Restore Credits. This checks eligible purchase history for the same Apple Account, but it cannot recreate deleted local images.
Photos and results
Choose one clear, front-facing adult portrait with a visible face and hair. Photos are checked locally before upload. Successfully delivered previews are stored privately on the iPhone and can be shared or saved to Photos only when you choose.
Purchases and refunds
Apple processes Cutpik purchases and displays the localized price before confirmation. Cutpik does not receive your payment-card details. Refund requests are handled through Apple’s purchase-support process.
Privacy requests
For access, correction, or deletion requests concerning eligible developer-controlled records, email support@cutpik.app. We may request the minimum Apple purchase information needed to verify a pseudonymous entitlement record.
Contact
LOOP Interactive, trading as Cutpik
support@cutpik.app